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Ditozzi Design Custom Rug Care & Maintenance


The Joy and Satisfaction of a Brand New Rug

DITOZZI DESIGN could not be happier to have helped you select a beautiful long-lasting addition to your home. We would like to tell about a few things that you may not have expected. Most of these are just part of the natural process of your new rug at your home.

Letís we will talk about a future of your new household investment - to tell you how to handle the inevitable surprises you and your rug will encounter as you face the challenges of daily life.

If you should have any questions or concerns please contact to DITOZZI DESIGN Customer Service for further assistance.

Those balls of fluff you may find on the surface of your rug or in your vacuum cleaner donít mean that your rug is going to pieces. Most rugs retain some loose fibers after they leave the factory and our showroom. These fibers make their way to the surface and may take a while to work themselves out completely. How long this takes, depends on the particular fiber construction of your rug.
Your rug may "sprout" a loose tuft that seems to grow above the surface. If this happens, simply snip the offending end even with the surface. Please do not yank out long or loose ends! That can damage the rug permanently.
You may notice some color variations in different areas of your carpet - or one area may appear to change color when viewed from different angles. Your carpet is not changing color, itís just part of the natural beauty of plush carpet where light reflects unevenly as the pile moves in different directions. Foot traffic generally causes this, and the best solution is to vacuum the pile in a uniform direction.
If your rug is rippling, the culprit is usually humidity. This situation usually resolves itself, as the rug settles into its new home. But if this happens in a dry atmosphere, it may be necessary to have the rug professionally restretched.
Static Electricity
This is just one of lifeís little electrifying moments. When your homeís relative humidity is low, a static charge can build up in your rug as you walk across it. Then when you touch something made of metal you get a shock. There are commercially available products you can apply to your rug to reduce or eliminate static electric build up.
Unless you plan to live without furniture, your rug will display crushing in spots where heavy objects such as sofas and shelving units are located. To raise the pile back to its former proud height, youíll have to do some vigorous brushing. If the indentations are particularly stubborn, you can try passing a hot steam iron over them - but no closer than six inches above the rug.
Missing Tufts
Missing tufts? If a single tuft does become snagged or worked loose, just cut it off and let the surrounding yarn fill in the space. If youíre not satisfied just call us and weíll handle this problem for you.

Give Your Rug the Fountain of Youth

Your new rug can be a fine friend for a long time. It will bring you compliments on your good taste, compliment your home decor and keep your feet from freezing on bare frosty winter floors.

But youíve got to do your part to keep this relationship beautiful, or you might find it fading - along with the color, quality and life of your rug. You came to DITOZZI DESIGN because you wanted quality first. So we know youíll want to make it last. Hereís how.

Vacuuming Advice
Regular vacuuming is the key to keeping your new rug young, fresh and beautiful. Dirt and grit can accumulate in your rug and become embedded in the pile where they will affect your rugís color and cause matting of the pile.
Youíll want to vacuum heavy-traffic areas daily, if possible, and less heavily used areas can be maintained with once-a-week vacuuming.
For best results use a vacuum cleaner with a beater bar or rotating brush and plenty of suction for cut pile rugs.
It is a good idea to use your vacuum in accordance with the manufacturerís instructions. Make sure youíve adjusted the attachments to the proper heights for your rug.
Give Your Carpet a Break
Redistributing the load your carpet bears can do it a world of good and lengthen its life, thereby helping to protect your investment. A room-sized rug can simply be turned around. A room with wall to wall carpeting should have the furniture rearranged periodically to give certain areas a rest.
How to Clean Your Rugs
Should you employ the services of a professional carpet cleaning service? The answer varies so weíve listed a few cleaning methods for every day spills and added a few doís and doníts.
Call DITOZZI DESIGN and speak with your salesperson before you try commercially available do-it-yourself methods. You must know the rug type and fiber construction before cleaning. We can advise you of the best method.
Before applying any chemical product to your rug, it is always a good idea to test the solution on a small inconspicuous area, perhaps in a closet. If the solution does stain the rug, it will remain unnoticed.
Do not use alkaline soaps.
Do not use ammonia.
Do not use cleaning fluids meant to be used on wood, tile or hard surfaces, as these will damage your carpet.

Type of Treatment

[See 'Spot Removal Chart' below for use]
  1. Cold water
  2. Detergent solution or carpet shampoo solution. Detergent solution - mix one teaspoon of clear dishwashing liquid or detergent powder (containing no bleaches or strong alkalines) with a cup of warm (not hot) water. This solution must be rinsed well with clear water.
  3. Ammonia solution - mix one tablespoon of clear household ammonia (3% solution) with 1/2 cup water.
  4. Solvent - a dry cleaning solvent (available at most grocery stores, drug and hardware stores).
  5. Chill with aerosol freezing agent or ice cubes in a plastic bag. Pick or scrape off gum.
  6. Vinegar solution - mix 1/3 cup of white vinegar with 2/3 cup of water.
  7. Warm water.
  8. Clear nail polish remover (preferably acetone), do not use for wool and silk.
  9. Alcohol or methylated spirits mineral turpentine.
  10. Rust remover.
  11. Absorbent power (e.g. salt, talc or proprietary absorbent powders).
  12. Absorbent cleaner.

A Final Word

Be assured you have received the finest professional advice in the carpet industry. You have purchased a carpet that DITOZZI DESIGN believes to be well designed, carefully manufactured and representative of the best value available.


For one year from the date of purchase, we are prepared to fix problems that might arise with your new rug, free of charge.

Anytime after that one year period, we will recommend professionals. Please remember only superb maintenance will keep a white or yellow rug from soiling. Floppy, casual carpets will crush and show traffic patterns. Some rugs have heavy initial fuzz. Fine velvets or plushes will show footprints or shading.

You have purchased your rug from a company with an important reputation to preserve. Be assured that you have had expert professional help at each step and you have the assurance that we stand behind every product we sell.

Spot Removal Chart

Source "Wool Carpets" by The Wool Bureau Inc. Atlanta, Georgia
Spot Order of treatment in steps Other treatments
Alcoholic beverages 1, 2
Bleach 1, 3
Blood 1, 2
Butter 4, 2
Candle Wax Absorbent paper and hot iron
Chewing Gum 5, 4
Chocolate 2, 3, 6
Coffee 1, 2, 4
Colas & soft drinks 1, 2
Cooking Oils 4, 2
Cream 2, 4
Egg 2
Excrement 1, 2, 3
Felt tip pen 7, 2, 8
Floor wax 4, 2
Fruit Juice 1, 2
Furniture Polish 4, 2, 3
Gravy & Sauces 7, 2
Ink (Fountain Pen) 1, 2
Ink (Ball Point) 4, 9, 2
Ketchup 7, 2
Lipstick 4, 2
Mercurochrome 2, 3, 6 Repeat step 2
Milk 7, 4, 2
Mustard 2
Nail Polish 8, 4
Oil & Grease 4, 2
Paint (Latex) 1, 2, 4
Paint (Oil) 9, 4, 2
Rust 4, 2, 10
Salad Dressing 2, 4
Shoe Polish 4, 2
Soot 4, 2, 3
Tar 4
Tea 1, 2, 4
Urine (Fresh) 1, 2
Urine (Old) 2, 3, 6
Vomit 2
Wine 11, 1, 2
Unknown Material 4, 12, 2

Donít Forget Rug Underlay (pad)

Rug cushion is necessary to form a good foundation that absorbs the impact of foot traffic. It also increases the insulation and sound reduction benefits of the rug and prolongs wearability. Choose the best rug cushion you can afford for the type of the rug you have selected. Remember that thickness does not necessarily equate with quality.